IT Service Continuity
What is IT Service Continuity Management (ITSCM)?
ITSCM is a process that enables management to ensure that the
organisation’s IT services are adequately protected. The goal of
ITSCM is defined in the ITIL v3 Service Design process as:
“To support the overall Business Continuity Management
process by ensuring that the required IT Technical and service
facilities (including computer systems, networks, applications,
data repositories, telecommunications, environment, technical
support and service desk) can be resumed within required, and
agreed, business timescales.”
In other words, ITSCM looks at all of the
components of an IT Service, considers what would happen if they
stopped working and how to resume services in a predictable and
dependable manner.
VEGA’s Approach to IT Service Continuity
VEGA is able to advise and assist clients from
both a customer and a supplier perspective.
For a customer of ITSC, VEGA
can provide recovery parameters and performance metrics that
support a Business Continuity Plan or Service Level Agreement.
For a supplier of ITSC, VEGA
can provide advice, guidance and hands-on implementation support to
provide an IT infrastructure that reliably delivers the required
continuity performance.
Our services fully support both ITIL and the
British Standard ICT continuity Management code of practice,
BS25777
Applying VEGA’s IT Service Continuity Services
VEGA can help clients implement ITSCM at all
levels:
- Strategic – by defining policies and control
methods to manage and measure ITSCM
- Tactical – by sourcing and managing the
implementation and testing of an ITSCM infrastructure
- Operational – by providing technical experts
to install and procedurise ITSCM functionality
Contact VEGA for more information about IT
Service Continuity